Insurance Account CSR

Recruitify_HR; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Job summary

Recruitify HR is seeking a Customer Service Representative for an Insurance Account on a night shift, onsite in Metro Manila. Ideal candidates have BPO experience and a customer-focused mindset, ready to grow in the insurance sector.

Responsibilities include handling inquiries, providing accurate policy and billing information, resolving issues with high service quality, and following client guidelines. Senior High School graduates with at least 1 year of BPO experience are encouraged to apply.

Qualifications

• Senior High School Graduate with at least 1 year of generic BPO experience.
• Strong communication and interpersonal skills.
• Willing to work onsite and night shift.

Responsibilities

• Handle inbound and/or outbound customer inquiries related to insurance services.
• Provide accurate information regarding policies, coverage, billing, and other account concerns.
• Resolve customer issues efficiently while maintaining high service quality.
• Ensure compliance with company policies and client guidelines.

Skills

Communication skills

Interpersonal skills

Education

Senior High School Graduate

Job description

Customer Service Representative – Insurance Account (Night Shift | Onsite)

We are currently hiring dedicated and customer-focused individuals for an Insurance Account. This is an excellent opportunity for candidates with BPO experience who are looking to grow their career in the insurance industry.

Qualifications

• Senior High School Graduate
• At least 1 year of generic BPO experience (any line of business)
• Strong communication and interpersonal skills
• Willing to work onsite
• Amenable to working night shift schedules

Key Responsibilities

• Handle inbound and/or outbound customer inquiries related to insurance services
• Provide accurate information regarding policies, coverage, billing, and other account concerns
• Resolve customer issues efficiently while maintaining high service quality
• Ensure compliance with company policies and client guidelines