Customer Service Agent

Recruitify_HR; Muntinlupa; On-site; PHP 223,200 - 357,120; Full time

Job summary

Recruitify_HR is hiring a Customer Service Representative for an Insurance Account in Manila. The role focuses on frontline support for policyholders, including inquiries, billing, and claims assistance.

Requirements include SHS/HS graduation and at least 1 year of voice-based BPO experience, with strong English skills and basic MS Office data entry. Night shift and onsite work are required.

Qualifications

• Education: SHS/High School graduate.
• 1 year BPO experience in a voice role.
• Strong English communication (verbal & written).
• Basic computer literacy (MS Office, data entry).
• Ability to stay calm under pressure with professionalism.

Responsibilities

• Provide frontline support to policyholders.
• Answer questions about insurance products and policy terms.
• Process premium payments and assist with billing.
• Assist customers in initiating claims and tracking status.
• Document interactions and update records in CRM.
• Escalate complex issues to senior staff when needed.

Skills

English fluency

MS Office

Data entry

Customer service

Education

Senior High School / High School Graduate

Tools

CRM software

Job description

Job Requirements

Education: Senior High School (SHS) Graduate or High School Graduate (Old Curriculum).

Experience: At least 1 year of generic BPO experience (any Line of Business) in a voice-based role.

Skills

• Strong English communication skills (verbal and written).
• Basic computer literacy (MS Office, data entry).
• Ability to handle high-stress situations with empathy and professionalism.

Availability: Must be able to work the Night Shift and report Onsite.

Onboarding: Possession of complete government statutory numbers (SSS, Pag-IBIG, PhilHealth, and TIN) is preferred for faster processing.

Job Description (Key Responsibilities)

As a Customer Service Representative for the Insurance Account, your primary goal is to provide frontline support to policyholders:

• Policy Inquiries: Answer questions regarding insurance products, coverage terms, and policy exclusions.
• Billing & Payments: Process premium payments, handle billing discrepancies, and assist with account adjustments.
• Claims Support: Assist customers in initiating claims and providing status updates on existing cases.
• Data Management: Accurately document every customer interaction and update policyholder records in the companys CRM system.
• Problem Resolution: Resolve straightforward customer issues and elevate complex cases to senior staff or specialized departments when necessary.