Customer Service Representative - Metro Manila

Work Avenue and Business Solutions Incorporated; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative (CSR) to provide professional and efficient assistance across calls, email, chat, or other channels. The role emphasizes excellent communication, patience, attention to detail, and delivering solutions while maintaining a positive customer experience.

Responsibilities include handling inquiries, resolving issues, processing requests, updating account information, and escalating complex concerns as

Qualifications

• Senior High School graduate or higher.
• With or without customer service experience, depending on account requirements.
• Previous BPO or customer service experience is an advantage.
• Good verbal and written English communication skills.
• Customer-focused with strong interpersonal skills.
• Good problem-solving and active listening abilities.
• Basic computer and typing skills.
• Willing to learn and work in a fast-paced environment.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite, if required.

Responsibilities

• Handle inbound and outbound customer calls, emails, chats, or other support channels
• Respond to customer inquiries and provide accurate information
• Assist with account, billing, product, order, or service-related concerns
• Resolve customer issues professionally and efficiently
• Provide appropriate solutions based on company policies and procedures
• Process customer requests and transactions accurately
• Document customer interactions and update account information
• Escalate complex concerns to the appropriate department
• Maintain professionalism when dealing with different types of customers
• Meet quality, productivity, and customer satisfaction targets

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Active listening

Typing

Basic computer skills

Shifts

On-site work

Education

Senior High School graduate

Job description

We are looking for a Customer Service Representative (CSR) to provide professional and efficient assistance to customers. The CSR will handle customer inquiries, requests, and concerns through calls, email, chat, or other communication channels.

The role requires excellent communication skills, patience, attention to detail, and the ability to provide appropriate solutions while maintaining a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, chats, or other support channels

• Respond to customer inquiries and provide accurate information

• Assist with account, billing, product, order, or service-related concerns

• Resolve customer issues professionally and efficiently

• Provide appropriate solutions based on company policies and procedures

• Process customer requests and transactions accurately

• Document customer interactions and update account information

• Escalate complex concerns to the appropriate department

• Maintain professionalism when dealing with different types of customers

• Meet quality, productivity, and customer satisfaction targets

Qualifications

• At least Senior High School graduate or High School graduate under the old curriculum

• With or without customer service experience, depending on account requirements

• Previous BPO or customer service experience is an advantage

• Good verbal and written English communication skills

• Customer-focused with strong interpersonal skills

• Good problem-solving and active listening abilities

• Basic computer and typing skills

• Willing to learn and work in a fast-paced environment

• Willing to work on shifting schedules, weekends, and holidays

• Willing to work onsite, if required

Preferred Skills

• Excellent communication skills

• Customer service and problem-solving skills

• Multitasking and time-management abilities

• Basic knowledge of computer applications

• Ability to handle difficult customer situations professionally

• Strong attention to detail

Compensation & Benefits

• Competitive salary package

• Training provided

• Career development opportunities

• Professional work environment

• Opportunities for career growth