Customer Service Representative (CSR)

NeksJob Philippines; Canlandog; Hybrid; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based incentives and bonos

Paid training

HMO and health benefits

Paid leaves

Career growth opportunities

Positive, supportive work environment

Job summary

NeksJob Philippines is seeking dedicated Customer Service Representatives with at least 6 months of customer service or BPO experience to join our team. You will handle inquiries, resolve concerns, and provide exceptional support while maintaining high customer satisfaction.

Responsibilities include handling calls/chats/emails, providing accurate information, and documenting interactions. You will work in a hybrid or onsite setup, with opportunities for growth and incentives.

Qualifications

• Must have at least 6 months in customer service, call center, or BPO.
• High School graduate or equivalent; Senior High acceptable.
• Excellent English communication, written and spoken.
• Basic computer navigation and typing skills.
• Strong problem-solving and listening skills.
• Willing to work shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound and/or outbound customer interactions via phone, chat, or email.
• Provide accurate information about products, services, accounts, and policies.
• Resolve customer concerns promptly with professionalism and empathy.
• Document customer interactions accurately in the system.
• Meet or exceed KPIs for customer satisfaction, quality, productivity, and attendance.
• Escalate complex issues to the appropriate department when needed.
• Follow company policies, procedures, and compliance guidelines.

Skills

English fluency

Typing

Active listening

Problem solving

Customer service

Education

High School Diploma

Job description

Job Summary

We are seeking dedicated and customer-oriented Customer Service Representatives with at least 6 months of customer service or BPO experience to join our team. In this role, you will handle customer inquiries, resolve concerns efficiently, and provide exceptional support while maintaining a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone, chat, or email.
• Provide accurate information about products, services, accounts, and company policies.
• Resolve customer concerns promptly while maintaining professionalism and empathy.
• Document customer interactions accurately in the system.
• Meet or exceed key performance metrics such as customer satisfaction, quality, productivity, and attendance.
• Escalate complex issues to the appropriate department when necessary.
• Follow company policies, procedures, and compliance guidelines.

Qualifications

• At least High School Graduate (Senior High School graduates are welcome to apply).
• Minimum of 6 months of customer service, call center, or BPO experience is required.
• Excellent English communication skills, both verbal and written.
• Basic computer navigation and typing skills.
• Strong problem-solving and active listening skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite or in a hybrid setup, depending on business requirements.

Benefits

• Competitive salary package
• Performance-based incentives and bonuses
• Paid training
• HMO and other health benefits
• Paid leaves
• Career growth and advancement opportunities
• Fun, inclusive, and supportive work environment