Energy Customer Support Specialist

8004 Accenture Inc Company; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Accenture is seeking a Customer Service Associate for the Return to Office setup in Quezon City. The role focuses on end-to-end customer support via phone and email, serving both residential and business customers across gas, electricity, solar, and broadband.

Ideal candidates have a standard voice profile and at least 6 months of voice experience, with English proficiency at B2 level. The position is based at Quezon Cyberpark Tower 3 and requires eligibility to work in the Philippines.

Qualifications

• Standard voice profile required.
• At least 6 months of voice experience.
• No domain skills required for this role.
• Voice proficiency at B2 level or higher.

Responsibilities

• Advocate for and promote the business through exceptional customer service.
• Provide end-to-end customer service by phone and/or email.
• Respond to customer inquiries across fuel, product, and enquiry types for consumer segment.

Skills

Standard Voice Profile

6 months voice experience

No domain skills required

Voice proficiency – B2

Job description

Accenture is seeking a Customer Service Associate for the Return to Office setup in Quezon City. The role focuses on end-to-end customer support via phone and email, serving both residential and business customers across gas, electricity, solar, and broadband.

Ideal candidates have a standard voice profile and at least 6 months of voice experience, with English proficiency at B2 level. The position is based at Quezon Cyberpark Tower 3 and requires eligibility to work in the Philippines.