Online Customer Service Representative

Anderson Trading Corporation; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading eCommerce company is seeking a Customer Service Specialist to provide exceptional service in managing inquiries across platforms like Shopee, TikTok, and Lazada. Responsibilities include handling emails and calls, engaging with customers on social media, and collaborating with teams to resolve issues. Ideal candidates should be tech-savvy, possess excellent communication skills in English and Tagalog, and have a friendly demeanor. Prior experience in eCommerce service is a plus.

Qualifications

• Strong understanding of customer needs and ability to deliver solutions.
• Comfortable navigating multiple digital platforms.
• Able to manage high volumes of inquiries.

Responsibilities

• Respond to inquiries across eCommerce channels promptly.
• Manage customer interactions on social media.
• Handle incoming emails with clear responses.
• Take phone calls offering product guidance.
• Collaborate with internal teams to resolve issues.

Skills

Tech-savvy

Excellent communication in English and Tagalog

Approachable and friendly demeanor

Problem-solving skills

Job description

ROLE: Customer Service Specialist

At Aviton Enterprises, we believe exceptional customer service is not just a department—it’s the heart of our brand. Operating in the fast-paced world of eCommerce, we go above and beyond to ensure every customer feels heard, valued, and supported.

We’re looking for someone who thrives on helping others, can expertly understand our products, and delivers thoughtful, solution-oriented responses. If providing outstanding service excites you and you want to be part of a team that puts customers first in everything we do, then you’re the person we need.

What you’ll do:

• Respond promptly and professionally to inquiries across our eCommerce channels, including Shopee, TikTok, and Lazada.
• Manage customer interactions on our social media pages, particularly Facebook.
• Handle incoming emails and provide clear, helpful responses to customer questions.
• Take phone calls from customers, offering guidance and solutions regarding our products.
• Collaborate with internal teams to resolve issues efficiently and maintain a seamless customer experience.

What we’re looking for:

• Tech-savvy individuals comfortable navigating multiple digital platforms.
• Strong understanding of customer needs and the ability to deliver appropriate solutions.
• Approachable, friendly, and professional demeanor.
• Excellent communication skills in both English and Tagalog.
• A proactive problem solver who can maintain composure under pressure.

Bonus points:

• Prior experience in eCommerce customer service.
• Familiarity with Shopee, Lazada, or TikTok commerce platforms.
• Ability to manage high volumes of inquiries while maintaining quality service.