CS Specialist (Ecommerce - Zendesk/Shopify)

BSMT PH INC.; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Bonuses

Career advancement opportunities

Competitive compensation

Job summary

BSMT PH INC. is seeking a Customer Service Representative based in Manila to join our global e-commerce support team. You will manage inquiries across international markets using Shopify, Zendesk, and ERP systems while delivering a seamless customer experience.

Requirements include 1–3 years in customer service, strong English communication, and familiarity with e-commerce platforms. The role emphasizes adaptability and a fast-paced work environment with potential for bonuses and growth.

Qualifications

• 1–3 years of customer service experience, preferably in e-commerce.
• Excellent written and spoken English communication skills.
• Experience with Shopify, Zendesk, or similar ticketing platforms.

Responsibilities

• Handle omnichannel customer inquiries (email, chat, phone) with SLA adherence.
• Process orders, update statuses, and tag orders in Shopify and ERP systems.
• Resolve issues with empathy and escalate high-priority cases as needed.
• Document interactions accurately and follow internal SOPs and brand guidelines.

Skills

Customer service

E-commerce knowledge

English proficiency

Multichannel support

Communication

Tools

Shopify

Zendesk

ERP systems

Job description

About the Role

We are seeking a fast-paced, highly adaptable Customer Service Representative based in Manila, Philippines to join our global e-commerce support team. You will manage customer inquiries across international markets using Shopify, Zendesk, and ERP systems while driving a seamless, high-quality customer experience.

Key Responsibilities

• Omnichannel Support: Handle global inquiries (email, chat, phone) regarding order status, shipping, returns, and exchanges while strictly meeting SLA standards.
• Order & System Management: Execute order processing, updates, and status tagging accurately across Shopify and internal ERP systems.
• Resolution & Escalation: Resolve customer complaints with professional empathy and accelerate high-priority issues appropriately.
• Process Compliance: Maintain precise documentation of customer interactions and adhere strictly to internal SOPs and brand guidelines.

Requirements

• Location: Based in Manila, Philippines.
• Experience: 1–3 years of customer service experience, ideally within e-commerce.
• Core Traits: Exceptional adaptability to rapid operational changes, high urgency, and a fast-paced work ethic.
• Communication: Excellent written and spoken English proficiency.
• Tech Proficiency: Familiarity with Shopify, Zendesk, or related ticketing and e-commerce platforms.

• Preferred: Cross-border DTC experience, familiarity with US/EU markets, and/or Mandarin language skills.

What We Offer

• Competitive compensation aligned with experience
• Performance-based bonuses
• Career advancement opportunities within a dynamic global DTC brand