Customer Service Representative

TalentPop App; Philippines; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Health and dental coverage

Holiday bonuses

Generous paid time off

Remote work

Job summary

TalentPop App is seeking a friendly Customer Service Representative to support our growing e-commerce clients in a fully remote role.

You will handle live chat, email and social inquiries, track orders, process returns, and collaborate with internal teams to resolve issues swiftly while delivering top-tier customer care.

Qualifications

• At least 1 year of hands-on experience in a customer service or support role, e-commerce experience preferred.
• Excellent written and verbal English communication skills.
• Proficiency with helpdesk tools (Zendesk, Gorgias) and familiarity with e-commerce platforms.
• Ability to multitask, prioritize, and work under pressure.

Responsibilities

• Respond to customer inquiries via live chat, email, and social media promptly and professionally.
• Assist customers with order tracking, returns, exchanges, product questions, and account issues.
• Troubleshoot customer pain points with empathy and deliver clear solutions.
• Maintain detailed records of interactions and feedback in the CRM system.
• Collaborate with internal teams to escalate and resolve complex issues quickly.

Skills

Customer service

English communication

Helpdesk tools

E-commerce platforms

Multitasking

Tools

Zendesk

Gorgias

Job description

Love providing exceptional support and turning everyday customer interactions into positive brand experiences? At TalentPop App, we are looking for a empathetic, proactive Customer Service Representative to support our growing e-commerce clients. If you thrive in a fast-paced environment, love solving problems, and take pride in delivering top-tier customer care, we would love to have you on our team.

Location: This is a fully remote position open to candidates based in the Philippines, South Africa, Jamaica, and Pakistan.

What You Will Do

• Respond to customer inquiries via live chat, email, and social media channels promptly and professionally.
• Assist customers with order tracking, returns, exchanges, product questions, and account issues.
• Trouble-shoot customer pain points with empathy, delivering clear and effective solutions.
• Maintain detailed records of customer interactions, transactions, and feedback in the CRM platform.
• Collaborate with internal teams to elevate complex issues and ensure swift resolutions.

What We Are Looking For

• At least 1 year of hands-on experience in a customer service or support role (e-commerce experience is a plus).
• Excellent written and verbal English communication skills.
• Strong problem-solving abilities with a high degree of patience and empathy.
• Proficiency with helpdesk tools (e.g., Zendesk, Gorgias) and general e-commerce platforms.
• Ability to multitask, prioritize tasks efficiently, and work well under pressure.
• Personal PC or laptop with at least an Intel i5 processor (or equivalent) and 8GB RAM.
• Reliable internet connection with a minimum 25 Mbps download and upload speed.
• Permanent work-from-home arrangement.
• Comprehensive health and dental coverage.
• Holiday bonuses and performance incentives.
• Generous paid time off allocation.
• Clear paths for professional advancement and continuous skill development.

Ready to bring your passion for customer care to a high-growth remote team? We would love to see what you bring to the table.