Customer Service for Pet Services Account

TalentSync Training and Development; Cebu City; Presencial; PHP 180.000 - 240.000; Jornada completa

Descripción de la vacante

TalentSync Training and Development in Cebu City is seeking a dedicated Customer Service Representative for its Pet Services Account. You will be the vital link between our pet services clients and the company, handling inbound and outbound calls, processing bookings and transactions, and providing accurate information to help customers make informed decisions.

The role emphasizes delivering compassionate service, resolving issues, maintaining detailed records, and collaborating with teammates

Formación

• Previous experience in customer service or call centre environments is desirable.
• Excellent verbal and written communication in English with clarity and professionalism.
• Strong active listening and customer handling skills.
• Proven problem-solving ability and independent issue resolution.
• Ability to multitask while maintaining accuracy in a fast-paced setting.
• Genuine interest in animals and basic pet care knowledge.
• Adaptable to a dynamic environment with a positive attitude.
• Strong time management and meeting targets without compromising quality.
• Professional demeanor and commitment to continuous improvement.
• Proficiency in English language, both spoken and written.

Responsabilidades

• Handle inbound and outbound calls from pet services customers with professionalism, courtesy and patience.
• Address customer inquiries regarding pet services, including grooming, veterinary referrals, boarding, and other pet care offerings.
• Resolve customer complaints and concerns promptly and effectively, escalating complex issues when necessary.
• Process customer requests, bookings and transactions accurately and securely.
• Maintain detailed and accurate records of all customer interactions and transactions in the company system.
• Provide product and service information to customers to assist them in making informed decisions.
• Identify opportunities to upsell or cross-sell pet services products and offerings.
• Follow established call centre protocols, procedures and quality assurance guidelines.
• Collaborate with team members and supervisors to meet departmental targets and performance metrics.
• Contribute to a positive and supportive team environment through communication and cooperation.

Conocimientos

Communication skills

Active listening

Problem solving

Multitasking

English proficiency

Customer focus

Patience

Adaptability

Time management

Descripción del empleo

We are seeking a dedicated and compassionate Customer Service Representative for Pet Services Account to join the dynamic team at TalentSync Training and Development. This is a full-time position based in Cebu, Central Visayas. As a Customer Service Representative, you will be the vital link between our pet services clients and our company, providing exceptional support and ensuring every customer interaction reflects our commitment to excellence. Your role will be instrumental in building strong customer relationships, resolving issues efficiently, and contributing to the overall success of our pet services division.

Key responsibilities

• Handle inbound and outbound calls from pet services customers with professionalism, courtesy and patience
• Address customer inquiries regarding pet services, including grooming, veterinary referrals, boarding, and other pet care offerings
• Resolve customer complaints and concerns promptly and effectively, escalating complex issues when necessary
• Process customer requests, bookings and transactions accurately and securely
• Maintain detailed and accurate records of all customer interactions and transactions in the company system
• Provide product and service information to customers to assist them in making informed decisions
• Identify opportunities to upsell or cross-sell pet services products and offerings
• Follow established call centre protocols, procedures and quality assurance guidelines
• Collaborate with team members and supervisors to meet departmental targets and performance metrics
• Contribute to a positive and supportive team environment through communication and cooperation

What we're looking for

• Previous experience in customer service, call centre operations or a related customer-facing role is highly desirable
• Excellent communication skills, both verbal and written, with clarity and professionalism
• Strong active listening abilities and patience when dealing with diverse customer needs
• Problem-solving mindset with the ability to think creatively and resolve issues independently
• Ability to multitask effectively while maintaining attention to detail and accuracy
• Genuine passion for animals and understanding of pet care industry basics
• Adaptability and flexibility to work in a fast-paced, dynamic environment
• Time management skills to meet targets whilst maintaining quality customer interactions
• Professional demeanour and positive attitude towards continuous improvement
• Competence in English language, both spoken and written