Customer Service for Retail and Ecommerce (Non - Voice)

TalentSync Training and Development; Davao City; Sur place; PHP 167 000 - 218 000; Plein temps

Résumé du poste

TalentSync Training and Development seeks a Customer Service Representative for Retail and Ecommerce (Non-Voice) to handle non-voice support via email, chat, and social media from Davao City. This full-time role emphasizes delivering friendly, professional service and ensuring customer satisfaction.

The ideal candidate has at least 6 months of customer service or data entry experience in a BPO setting and can earn between 15,000 and 19,500 PHP per month.

Qualifications

• Pure non-voice account experience preferred.
• At least 6 months CFE and Data Entry (BPO/NONBPO) background.

Responsabilités

• Respond to customer inquiries via email, live chat, and social media in a timely and professional manner.
• Resolve customer issues and complaints efficiently, ensuring first-contact resolution where possible.
• Process customer orders, returns, and refunds while maintaining accurate records.
• Provide product information and recommendations to assist customers with purchasing decisions.
• Maintain detailed and accurate documentation of customer interactions and outcomes.
• Follow company policies and procedures to ensure consistent service quality.
• Collaborate with other departments to resolve customer concerns and improve service delivery.
• Monitor and maintain appropriate response times to meet departmental service level agreements.
• Contribute to the development of improved customer service processes and solutions.

Connaissances

Non-voice

Data Entry

Description du poste

About the role

We are seeking 105 Headcount needed Customer Service Representative for Retail and Ecommerce (Non-Voice) to join the dynamic team at TalentSync Training and Development. This is a full-time position based in Davao City, Davao del Sur. In this role, you will be the backbone of our customer support operations, handling non-voice customer interactions through email, chat, and social media channels. You will be responsible for delivering exceptional customer service whilst maintaining the highest standards of professionalism and efficiency. This position is critical to ensuring customer satisfaction and loyalty in our retail and e-commerce operations.

Key responsibilities

• Respond to customer inquiries via email, live chat, and social media platforms in a timely and professional manner
• Resolve customer issues and complaints efficiently, ensuring first-contact resolution where possible
• Process customer orders, returns, and refunds whilst maintaining accurate records
• Provide product information and recommendations to assist customers with their purchasing decisions
• Maintain detailed and accurate documentation of customer interactions and outcomes
• Follow company policies and procedures to ensure consistent service quality

• Collaborate with other departments to resolve customer concerns and improve service delivery
• Monitor and maintain appropriate response times to meet departmental service level agreements
• Contribute to the development of improved customer service processes and solutions

What we're looking for

• Pure Nonvoice Account
• Atleast 6 months CFE and Data Entry (BPO/NONBPO)
• Earn as much as 15k-19.5K

Ready to apply?

If you are a dedicated customer service professional looking to make a meaningful impact in the retail and e-commerce sector, we would love to hear from you. Please submit your CV, a cover letter, and any relevant supporting documents. to join our growing team at TalentSync Training and Development.