Customer Service Facilitator

Solid Service Electronics Corporation; Tili; On-site; PHP 167,000 - 234,000; Full time

Job summary

Solid Service Electronics Corporation is seeking a front desk representative at our branch in the Philippines. The role involves handling customer inquiries face-to-face and via phone, delivering accurate information, and ensuring a positive first impression for all visitors.

You will organize branch documents and assist with basic administrative tasks, including processing utility bills, to support smooth branch operations and Head Office coordination.

Qualifications

• 4-year college graduate required.
• Fresh graduates are welcome to apply.
• Amenable to work in assigned branch location.
• Front desk/customer service experience preferred.
• Strong oral and written communication skills.

Responsibilities

• Serves as the front desk representative of the branch, handling customer inquiries, concerns, and requests face-to-face and via phone.
• Provides accurate information and ensures a positive customer experience at all times.
• Organizes and manages branch documents such as receipts, petty cash records, and other administrative files for submission to Head Office.
• Handles frontline administrative functions, including coordination and processing of branch utility bills (electricity, water, and similar expenses).
• Performs other administrative and clerical tasks as needed to support smooth branch operations

Skills

Pleasing personality

Adaptability

Customer service

Communication skills

Organizational skills

Education

4-year college graduate

Job description

JOB QUALIFICATIONS:

• 4 yr. college graduate of any course

• With pleasing personality

• Personable, flexible, and able to adapt to a fast-paced and changing work environment

• Capable of handling front-line customer service functions, including assisting customer needs and inquires

• With good oral and written communication skills

• Organized, detail-oriented, and able to handle basic administrative tasks

• Fresh graduates are welcome to apply

• Amenable to work in assigned branch location

RESPONSIBILITIES

• Serves as the front desk representative of the branch, handling customer inquiries, concerns, and requests both face-to-face and through phone calls.

• Provides accurate information and ensures a positive customer experience at all times.

• Organizes and manages branch documents such as receipts, petty cash records, and other adminstrative files for submission to the Head Office

• Handles frontline administrative functions, including coordination and processing of branch utility bills (electricity, water, and similar expenses).

• Performs other administrative and clerical tasks as needed to support smooth branch operations