Customer Support

Topserve Service Solutions, Inc.; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service firm in Muntinlupa seeks individuals to provide outstanding service, maintain client relationships, and manage data efficiently. Applicants should have a Bachelor's Degree and possess strong communication skills. Experience in sales or customer service is preferred but fresh graduates are welcome to apply. This role may require a flexible schedule for mall hours.

Qualifications

• Graduate of any Bachelor’s Degree (4-year course).
• Preferably with sales or customer service-related experience.
• Good verbal communication and negotiation skills.

Responsibilities

• Provide excellent customer service to clients.
• Maintain relationships with current customers.
• Accurately and efficiently encode all data.

Skills

Customer service

Communication

Negotiation

Data encoding

MS Word

MS Excel

Education

Bachelor’s Degree (4-year course)

Job description

Responsibilities

• Provide excellent customer service to members of the company and other individuals seeking assistance by answering questions about products or services, processing orders, and handling complaints
• Maintain relationships with current customers by providing them with product information and promotional offers
• Adhere to and meet set schedules, deadlines, and quotas
• Accurately and efficiently encode all data, ensuring that entered data aligns with original documentation/requirements
• Perform administrative tasks such as greeting clients, answering phones, and scheduling appointments
• Coordinate with other departments to ensure smooth operations
• Perform any other office tasks as assigned by the manager

Qualifications

• Graduate of any Bachelor’s Degree (4-year course)
• Preferably with sales or customer service-related experience
• Good verbal communication and negotiation skills
• Exhibit an excellent sense of honesty, integrity, and confidentiality
• Can encode with speed and accuracy
• Proficient in MS applications (Word, Excel)
• Flexible for mall hours schedule
• Fresh graduates are also welcome to apply