Customer Service Executive

RetailWise; Parañaque; In loco; PHP 420.000 - 540.000; Tempo pieno

Descrizione del lavoro

RetailWise is seeking a Customer Service Executive in Manila to act as the main support between clients, sales and operations. You will provide accurate updates, resolve issues and ensure a smooth, quality service for freight forwarding and logistics accounts.

You will handle inquiries, quotations, booking details and monitor shipments, while maintaining strong relationships and ensuring timely payments. Strong MS Excel and communication skills are essential.

Competenze

• Bachelor's degree in a related field.
• 2–5 years of freight forwarding and logistics experience.
• Experience in NVOCC/Shipping/Logistics is advantageous.
• Proficient in MS Office, especially Excel.
• Advanced Excel with charts and financial functions.
• Strong communication, negotiation, and presentation abilities.
• Customer-oriented with adaptability to different personalities.

Mansioni

• Follow communication procedures, guidelines and policies.
• Handle customer complaints, provide appropriate solutions within time limits.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Establish good relationship and maintain quality service to clients at all times.
• Ensure accurate and valid rates, system data input and complete information.
• Keep records of customer interactions, process accounts and file documents.
• Provide booking and shipping details and coordinate with Client and other Departments.
• Prepare and send quotations to handled clients/accounts and input into system.
• Monitor shipments and handle shipments with special requirements.
• Monitor payments and follow up with clients for payment.

Conoscenze

Advanced Excel

MS Office

Communication skills

Negotiation skills

Presentation skills

Customer orientation

Formazione

Bachelor's degree

Descrizione del lavoro

Job Overview:

Customer Service Executive is responsible and act as main support between clients, sales and operations, providing accurate and timely updates, resolving issues and ensuring a smooth and quality service.

Job Responsibilities:

• Following communication procedures, guidelines and policies

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Establish good relationship and maintain quality service to clients at all times

• Ensure accurate and valid rates, system data input and complete information

• Keep records of customer interactions, process customer accounts and file documents

• Provide booking and shipping details and coordinates with Client and other Departments

• Preparation and sending of quotations to handled clients/account and input into system

• Shipment monitoring and handled shipments with special requirement/s

• Monitoring of payments/ follow up clients for payment

Qualifications:

• Graduate of any Bachelor's Degree (preferably Customs /Finance/Management/Economics related degree)

• 2–5 years of experience in freight forwarding and logistics industry

• Experience in NVOCC/Shipping/Logistics/Supply Chain/Freight Forwarding industry is an advantage

• Outstanding knowledge on MS Office; such a Word, Excel and Power Presentation

• Advanced knowledge of MS Excel (creating spreadsheets and charts and using financial Excel functions)

• Strong communication, negotiation, and presentation skills.

• Customer orientation and ability to adapt and respond to different types of characters