Customer Experience Pro — Call Center Agent

iQor, Inc.; Mabalacat; On-site; PHP 207,000 - 289,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service via phone.

You will handle a high volume of calls and strive to provide accurate and efficient responses, while building trusting relationships with customers. The ideal candidate has customer service experience in a transaction-based environment, can work independently or in a team, and commits to consistent attendance.

Qualifications

• Experience in customer service in a transaction-based environment preferred.
• Ability to work independently and in a team.
• Must maintain accuracy and production standards.
• Predictable and consistent attendance required.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls with energy and enthusiasm.
• Place outbound calls as needed.
• Build lasting relationships with clients and teammates.
• Meet call center productivity and quality standards.
• Strive for first call resolution and ownership of issues.
• Educate customers about our clients' products and services.
• Follow instructions for one call customer resolution.
• Deliver excellent customer service through timely resolutions.

Skills

Customer service

Empathy

Team player

Attendance

Flexibility

Education

High school diploma or equivalent

Job description

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service via phone.

You will handle a high volume of calls and strive to provide accurate and efficient responses, while building trusting relationships with customers. The ideal candidate has customer service experience in a transaction-based environment, can work independently or in a team, and commits to consistent attendance.