Customer Service Call Center Specialist

iQor, Inc.; Dasmariñas; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

null

Job summary

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents in Dasmariñas, Philippines to represent clients and deliver remarkable service by handling high volumes of calls with enthusiasm.

Responsibilities include greeting customers, handling inquiries, and resolving issues while meeting productivity and quality metrics. A high school diploma is required, with preference for individuals who can work nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound and greet customers with energy.
• Place outbound calls and engage customers enthusiastically.
• Build lasting relationships with clients and teams.
• Meet call center productivity and quality standards.
• Strive for first call resolution and own customer issues.
• Provide accurate, timely responses to inquiries.
• Educate customers about clients' products and services.
• Follow instructions for one-call resolution.
• Deliver excellent service through timely resolution of inquiries.

Skills

Customer service

Team player

Attendance reliability

Education

High school diploma or equivalent

Job description

iQor, Inc. is seeking polite and professional Customer Service Call Center Agents in Dasmariñas, Philippines to represent clients and deliver remarkable service by handling high volumes of calls with enthusiasm.

Responsibilities include greeting customers, handling inquiries, and resolving issues while meeting productivity and quality metrics. A high school diploma is required, with preference for individuals who can work nights and weekends.