Customer Service Associate - Lucena City

CALMAR LAND DEVELOPMENT CORPORATION; Quezon; On-site; PHP 223,000 - 335,000; Full time

Job summary

CALMAR LAND DEVELOPMENT CORPORATION seeks a Customer Service Associate to ensure timely processing of post-booking inquiries, requests, and complaints. You will coordinate with multiple departments to resolve issues for walk-in clients and monitor resolutions in real time for quality service.

The role requires a 4-year degree, at least 2 years of relevant experience, and strong communication skills. You will respond within set TAT and prepare periodic account reports to support operations.

Qualifications

• Must have at least a 4-year degree and strong communication skills.
• Experience in customer service or as a Customer Service Representative is preferred.

Responsibilities

• Handles inquiries, requests, and complaints of walk-in clients within standard turn-around time (TAT).
• Generates information from available resources to support analysis on IRCs at hand.
• Coordinates with billing, accounts, and admin units for resolution of payments and contract-related concerns IRCs.
• Coordinates with Project Development, Supply Chain, Engineering, and Property Management for house construction, repairs, and related concerns.
• Monitors long-term IRCs and ensures resolutions within committed time; replies via email or written form.
• Prepares real-time monitors of accounts handled and produces month-end reports.

Skills

Oral communication

Written communication

Customer support

Multi-tasking

Education

4-year degree

Tools

MS Office

Job description

About the role

The Customer Service Associate ensures the timely and accurate processing of Post-Booking inquiries, requests and complaints; generates baseline information from all available resources; coordinates with the other departments within Calmar Land on the early resolutions of Inquiries, Request and Complaints of walk-in clients; interface with the internal and external clients; monitors and ensures resolutions at committed time of long term inquiries, requests and complaints; conduct baseline analysis; replies to buyers' request within the set turn-around time; and prepares real-time monitor/ report of accounts handled.

Key responsibilities

• Handles buyer's inquiries, requests, and complaints of all walk-in clients, subject to standard turn-around time (TATs)

• Generates information from available resources: Calmar.net, CIIS, various monitors, company website to secure baseline information and conduct analysis on IRCs at hand

• Coordinates with billing and collection units for resolutions of payment-related IRCs

• Coordinates with Accounts and Administration Department for resolutions of contract-related concerns IRCs

• Coordinates with Project Dev. Dept. for resolutions of Titling-related concerns IRCs

• Coordinates with Supply Chain Management, Engineering, and Property Management units for resolutions of house constructions, house repairs, village concerns, and utilities-related concerns IRCs

• Monitors long-term IRCs and ensures resolutions at the committed time

• Replies to buyers or their representatives within standard TAT via email, or in writing

• Prepares real-time monitors of accounts handled, with month-end or periodic reporting as required

• Ensure standard turnaround time for waiting and transaction time for walk-in clients

• Performs other tasks that may be assigned from time to time by Customer Service

  Supervisor/Manager

About you

• Graduate of any 4-year Course
• At least 2 years of relevant experience
• Good oral and written communication skills
• Proven with Customer support experience or experience as Customer Service Representative
• Customer-oriented and can adapt/respond to different types of characters
• Ability to multi-task, prioritize and manage time effectively
• Strong interpersonal skills, smart, articulate, attentive, proactive, reliable, result-oriented, and computer-literate

About us

Calmar Land is located at Maharlika Highway, Kanlurang Mayao Lucena City, Quezon, 4301.