Customer Support & Resolution Specialist

CALMAR LAND DEVELOPMENT CORPORATION; Quezon; On-site; PHP 223,000 - 335,000; Full time

Job summary

CALMAR LAND DEVELOPMENT CORPORATION seeks a Customer Service Associate to ensure timely processing of post-booking inquiries, requests, and complaints. You will coordinate with multiple departments to resolve issues for walk-in clients and monitor resolutions in real time for quality service.

The role requires a 4-year degree, at least 2 years of relevant experience, and strong communication skills. You will respond within set TAT and prepare periodic account reports to support operations.

Qualifications

• Must have at least a 4-year degree and strong communication skills.
• Experience in customer service or as a Customer Service Representative is preferred.

Responsibilities

• Handles inquiries, requests, and complaints of walk-in clients within standard turn-around time (TAT).
• Generates information from available resources to support analysis on IRCs at hand.
• Coordinates with billing, accounts, and admin units for resolution of payments and contract-related concerns IRCs.
• Coordinates with Project Development, Supply Chain, Engineering, and Property Management for house construction, repairs, and related concerns.
• Monitors long-term IRCs and ensures resolutions within committed time; replies via email or written form.
• Prepares real-time monitors of accounts handled and produces month-end reports.

Skills

Oral communication

Written communication

Customer support

Multi-tasking

Education

4-year degree

Tools

MS Office

Job description

CALMAR LAND DEVELOPMENT CORPORATION seeks a Customer Service Associate to ensure timely processing of post-booking inquiries, requests, and complaints. You will coordinate with multiple departments to resolve issues for walk-in clients and monitor resolutions in real time for quality service.

The role requires a 4-year degree, at least 2 years of relevant experience, and strong communication skills. You will respond within set TAT and prepare periodic account reports to support operations.