Customer Service Admin Associate

Golden Topper; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

HMO

Employee Recognition Program

Holiday Gifts

Bereavement Leave

Birthday Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

Golden Topper is seeking a Customer Service professional for an on-site role in Cebu with 1-3 years of experience. The position requires a Bachelor’s degree and full-time commitment.

You will handle diverse customer inquiries across channels, review accounts, coordinate with departments, and maintain service quality to ensure timely turnover and client satisfaction.

Qualifications

• Bachelor's Degree holder / Graduate of any 4-year course.
• At least 1-2 years' experience in Customer Service (Real estate customer service experience is an advantage).
• Proficient in MS Office (Word, Excel, PowerPoint).
• Excellent Interpersonal Skill.
• Has the ability to multi-task.
• Good Problem-solving Skill.

Responsibilities

• Handle and respond to buyer and seller inquiries received through email, telephone calls, SMS, Viber, WhatsApp, social media platforms, and walk-in visits, ensuring timely acknowledgment, accurate information, and prompt resolution of concerns.
• Review customer accounts, validate submitted documentary requirements, and process customer requests by coordinating with the appropriate departments to ensure timely and accurate completion.
• Prepare, lodge, monitor, and maintain Special Request Forms (SRFs) through both hard copy documentation and the NOAH System, including endorsement for Management approval and coordination with concerned departments for implementation.
• Prepare and release Management Disposition Letters, communicate approval or disapproval of requests to concerned parties, and ensure proper implementation of approved dispositions.
• Coordinate with the Construction Team and other concerned departments to obtain updates on unit status, construction progress, readiness, manifestations, and clearances required for the processing of unit viewing requests.
• Process and coordinate buyer viewing requests by arranging viewing schedules and facilitating mock-up unit visits when the actual unit is not yet available for viewing.
• Provide front-line customer assistance to walk-in buyers and sellers by addressing project-related inquiries, requests, account concerns, and documentary requirements while ensuring a positive customer experience.
• Handle customer concerns related to delayed turnover, construction progress, and other post-sales issues by coordinating with concerned departments, providing regular updates, and managing customer expectations regarding unit completion and turnover schedules.
• Maintain, update, and monitor Customer Service databases, monitoring tools, trackers, and records to ensure the accuracy, completeness, integrity, and timely reporting of customer transactions, requests, and operational data.
• Coordinate with internal departments to facilitate the timely processing and resolution of customer requests while ensuring compliance with established service standards and company policies.
• Prepare operational reports, monitoring reports, and other documentation required by Management to support decision making and operational efficiency.
• Perform other administrative, operational, customer service, and special assignments that may be assigned by the Immediate Supervisor and Management from time to time.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Multitasking

English Language

Technical Skills

People Skills

Strong Work Ethic

Education

Bachelor's Degree

Tools

MS Office

Job description

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

• Employee Recognition Program
• Holiday Gifts

Insurance Health & Wellness

• HMO

Professional Development

Professional Development

• Bereavement Leave
• Birthday Leave
• Maternity & Paternity Leave
• Sick Leave
• Solo Parent Leave
• Vacation Leave

Duties and Responsibilities

• Handle and respond to buyer and seller inquiries received through email, telephone calls, SMS, Viber, WhatsApp, social media platforms, and walk-in visits, ensuring timely acknowledgment, accurate information, and prompt resolution of concerns.
• Review customer accounts, validate submitted documentary requirements, and process customer requests by coordinating with the appropriate departments to ensure timely and accurate completion.
• Prepare, lodge, monitor, and maintain Special Request Forms (SRFs) through both hard copy documentation and the NOAH System, including endorsement for Management approval and coordination with concerned departments for implementation.
• Prepare and release Management Disposition Letters, communicate approval or disapproval of requests to concerned parties, and ensure proper implementation of approved dispositions.
• Coordinate with the Construction Team and other concerned departments to obtain updates on unit status, construction progress, readiness, manifestations, and clearances required for the processing of unit viewing requests.
• Process and coordinate buyer viewing requests by arranging viewing schedules and facilitating mock-up unit visits when the actual unit is not yet available for viewing.
• Provide front-line customer assistance to walk-in buyers and sellers by addressing project-related inquiries, requests, account concerns, and documentary requirements while ensuring a positive customer experience.
• Handle customer concerns related to delayed turnover, construction progress, and other post-sales issues by coordinating with concerned departments, providing regular updates, and managing customer expectations regarding unit completion and turnover schedules.
• Maintain, update, and monitor Customer Service databases, monitoring tools, trackers, and records to ensure the accuracy, completeness, integrity, and timely reporting of customer transactions, requests, and operational data.
• Coordinate with internal departments to facilitate the timely processing and resolution of customer requests while ensuring compliance with established service standards and company policies.
• Prepare operational reports, monitoring reports, and other documentation required by Management to support decision making and operational efficiency.
• Perform other administrative, operational, customer service, and special assignments that may be assigned by the Immediate Supervisor and Management from time to time.

Qualifications

• Bachelor's Degree holder / Graduate of any 4-year course
• With at least 1-2 years' experience in Customer Service (Real estate customer service experience is an advantage)
• Proficient in MS Office (Word, Excel, PowerPoint)
• Excellent Interpersonal Skill
• Has the ability to multi-task
• Good Problem-solving Skill

Customer Service Problem Solving Strong Work Ethic Interpersonal Skills People Skills Technical Skills English Language

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