Customer Service Associate — Help, Resolve & Delight

Recruitify_HR; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Recruitify_HR in Cebu City is seeking a customer service professional to support clients via phone, email, and chat. The role focuses on delivering exceptional service while handling inquiries, complaints, and requests professionally.

You will document interactions in our service management system, collaborate with colleagues to improve satisfaction, and stay updated on product knowledge to provide accurate information to customers.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1–3 years of experience in customer service or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Empathetic and patient approach to customer interactions.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist with inquiries, complaints, and requests professionally.
• Document interactions and feedback in the customer service management system.
• Collaborate with team to enhance customer satisfaction and communication strategies.
• Stay updated with product and service knowledge to provide accurate information to customers.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Empathy

Patience

Education

Bachelor's degree

Job description

Recruitify_HR in Cebu City is seeking a customer service professional to support clients via phone, email, and chat. The role focuses on delivering exceptional service while handling inquiries, complaints, and requests professionally.

You will document interactions in our service management system, collaborate with colleagues to improve satisfaction, and stay updated on product knowledge to provide accurate information to customers.