Onsite Pasig Customer Experience Rep (Graveyard Shift)

J-K Network Services; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO coverage

13th Month Pay

Leave credits

Joining bonus

Job summary

A leading IT consulting firm in the Philippines is seeking a Customer Experience Representative. Candidates, especially fresh graduates, will assist customers through various channels and handle inquiries regarding products and services. The job requires being on-site for a graveyard schedule and comes with benefits such as performance bonuses, leave credits, and HMO coverage. Ideal candidates should have strong communication skills and a commitment to customer satisfaction.

Qualifications

• Open to fresh graduates and undergraduates.
• At least 1 year of CSR experience is an advantage.
• BPO experience is a plus.

Responsibilities

• Respond to customer inquiries via phone calls, email, and messaging platforms.
• Assist customers with order processing, billing concerns, and service requests.
• Verify customer identity and securely update account records.

Skills

Customer service skills

Strong communication skills

Problem-solving ability

Education

High School Diploma

Job description

A leading IT consulting firm in the Philippines is seeking a Customer Experience Representative. Candidates, especially fresh graduates, will assist customers through various channels and handle inquiries regarding products and services. The job requires being on-site for a graveyard schedule and comes with benefits such as performance bonuses, leave credits, and HMO coverage. Ideal candidates should have strong communication skills and a commitment to customer satisfaction.