Night-Shift On-Site Customer Service Associate

Accenture in the Philippines; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate for the night shift at Taguig Uptown Bonifacio Tower 3. This role requires candidates who already have the right to live and work in the Philippines and offers a return-to-office setup.

Responsibilities include handling calls, resolving issues, and maintaining accurate records while meeting SLAs and quality targets. Previous claims experience is a plus and weekends off as per shift schedule.

Qualifications

• Minimum 6 months of work experience.
• Claims domain is preferred

Responsibilities

• Handle inbound and/or outbound customer calls.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues, complaints, and escalations in a timely manner.
• Document customer interactions and update records in the system.
• Meet service level agreements (SLAs), productivity, and quality targets.
• Follow established processes, scripts, and customer service guidelines.
• Coordinate with supervisors or support teams for complex concerns.
• Build and maintain positive customer relationships through professional communication.
• Ensure compliance with company policies, data privacy, and security requirements

Skills

Standard Voice Profile

Job description

Accenture in the Philippines is seeking a Customer Service Associate for the night shift at Taguig Uptown Bonifacio Tower 3. This role requires candidates who already have the right to live and work in the Philippines and offers a return-to-office setup.

Responsibilities include handling calls, resolving issues, and maintaining accurate records while meeting SLAs and quality targets. Previous claims experience is a plus and weekends off as per shift schedule.