Night-Shift Customer Support Specialist

Accenture PLC; Taguig; On-site; PHP 279,000 - 435,000; Full time

Job summary

Accenture PLC in Taguig, Metro Manila, is seeking a Customer Service Associate for a return-to-office setup. You will handle calls, respond to inquiries, and resolve issues while maintaining high-quality service.  This role emphasizes data privacy compliance and strong customer communications within a night-shift schedule and weekends off.

The position requires a standard voice profile and at least 6 months of experience, with a preference for claims domain knowledge.

Qualifications

• Standard Voice Profile; no domain
• At least 6 months of work experience
• Claims domain is preferred

Responsibilities

• Handle inbound and/or outbound customer calls.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues, complaints, and escalations in a timely manner.
• Document customer interactions and update records in the system.
• Meet service level agreements (SLAs), productivity, and quality targets.
• Follow established processes, scripts, and customer service guidelines.
• Coordinate with supervisors or support teams for complex concerns.
• Build and maintain positive customer relationships through professional communication.
• Ensure compliance with company policies, data privacy, and security requirements.

Skills

Voice profile

Customer service

Job description

Accenture PLC in Taguig, Metro Manila, is seeking a Customer Service Associate for a return-to-office setup. You will handle calls, respond to inquiries, and resolve issues while maintaining high-quality service.  This role emphasizes data privacy compliance and strong customer communications within a night-shift schedule and weekends off.

The position requires a standard voice profile and at least 6 months of experience, with a preference for claims domain knowledge.