CUSTOMER SERVICE ASSOCIATE – CALL CENTER

Neksjob Philippines; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Training and Development

Job summary

Neksjob Philippines is hiring a Customer Service Associate – Call Center on site in Quezon City. The role focuses on handling customer inquiries, identifying needs, and delivering clear explanations of products, policies, and procedures.

Training will be provided to develop the skills needed to perform effectively, with opportunities for performance-based incentives and ongoing development within a dynamic BPO environment.

Qualifications

• No previous call center experience required
• At least Senior High School graduate
• Basic computer and typing skills
• Strong listening and problem-solving abilities
• Willing to work onsite
• Willing to work in a shifting schedule
• Adaptable, dependable, and willing to learn

Responsibilities

• Manage customer inquiries and requests in a professional manner
• Identify customer needs and provide appropriate solutions
• Explain products, services, policies, and procedures clearly
• Handle customer concerns while maintaining service quality
• Accurately record customer information and interactions
• Coordinate with other departments when necessary
• Follow established processes and performance standards

Skills

Strong listening

Problem solving

Typing skills

Basic computer skills

Clear communication

Willing to work onsite

Shift schedule flexibility

Adaptable

Dependable

Education

Senior High School

Job description

CUSTOMER SERVICE ASSOCIATE – CALL CENTER

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Position Overview:

We are seeking enthusiastic and service-oriented individuals to join our customer service team. This position is ideal for applicants who want to start a career in the BPO industry. Previous call center experience is not required.

Duties and Responsibilities:

• Manage customer inquiries and requests in a professional manner
• Identify customer needs and provide appropriate solutions
• Explain products, services, policies, and procedures clearly
• Handle customer concerns while maintaining service quality
• Accurately record customer information and interactions
• Coordinate with other departments when necessary
• Follow established processes and performance standards

Minimum Qualifications:

• No previous call center experience required
• At least Senior High School graduate
• Basic computer and typing skills
• Strong listening and problem-solving abilities
• Willing to work onsite
• Willing to work in a shifting schedule
• Adaptable, dependable, and willing to learn

Training and Development:

Successful applicants will receive training to help them develop the knowledge and skills needed to perform the role effectively.

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