CUSTOMER SERVICE ASSOCIATE – CALL CENTER

Neksjob Philippines; Davao del Sur; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Training and Development

Job summary

Neksjob Philippines is hiring a Customer Service Associate – Call Center in Davao del Sur. No prior call center experience is required; we welcome enthusiastic individuals who want to start a career in the BPO industry.

You will handle customer inquiries, explain products and policies, and coordinate with other teams to resolve issues. We offer an Equity Incentive Plan, Commission, Performance Bonus, and ongoing training and development to help you grow in a client-focused role.

Qualifications

• No prior call center experience required.
• Senior High School graduate or equivalent.
• Basic computer skills and typing.
• Willing to work onsite and in shifts.
• Strong listening and problem-solving abilities.

Responsibilities

• Manage customer inquiries and requests in a professional manner
• Identify customer needs and provide appropriate solutions
• Explain products, services, policies, and procedures clearly
• Handle customer concerns while maintaining service quality
• Accurately record customer information and interactions
• Coordinate with other departments when necessary
• Follow established processes and performance standards

Skills

Typing

Computer skills

Listening skills

Problem solving

Onsite

Shift work

Adaptable

Education

Senior High School

Job description

CUSTOMER SERVICE ASSOCIATE – CALL CENTER

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Position Overview:

We are seeking enthusiastic and service-oriented individuals to join our customer service team. This position is ideal for applicants who want to start a career in the BPO industry. Previous call center experience is not required.

Duties and Responsibilities:

• Manage customer inquiries and requests in a professional manner
• Identify customer needs and provide appropriate solutions
• Explain products, services, policies, and procedures clearly
• Handle customer concerns while maintaining service quality
• Accurately record customer information and interactions
• Coordinate with other departments when necessary
• Follow established processes and performance standards

Minimum Qualifications:

• No previous call center experience required
• At least Senior High School graduate
• Basic computer and typing skills
• Strong listening and problem-solving abilities
• Willing to work onsite
• Willing to work in a shifting schedule
• Adaptable, dependable, and willing to learn

  Training and Development:

  Successful applicants will receive training to help them develop the knowledge and skills needed to perform the role effectively.

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