CUSTOMER SERVICE ASSOCIATE – CALL CENTER

Neksjob Philippines; Iloilo City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines is hiring a Customer Service Associate – Call Center to join our on-site team in Iloilo City. No prior call center experience is required; we provide training and development opportunities.

The role focuses on handling inquiries, resolving issues, and communicating policies clearly while maintaining high service quality.

Qualifications

• No prior call center experience required.
• Senior High School graduate or equivalent.
• Basic computer and typing skills.
• Strong listening and problem-solving abilities.

Responsibilities

• Manage customer inquiries and requests in a professional manner.
• Identify customer needs and provide appropriate solutions.
• Explain products, services, policies, and procedures clearly.
• Handle customer concerns while maintaining service quality.
• Accurately record customer information and interactions.
• Coordinate with other departments when necessary.
• Follow established processes and performance standards.

Skills

Listening skills

Problem solving

Typing skills

Basic computer skills

Education

Senior High School graduate

Job description

CUSTOMER SERVICE ASSOCIATE – CALL CENTER

On-site - Iloilo No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Equity Incentive Plan
• Commission
• Performance Bonus
• Incentives

Government Mandated Benefits

Professional Development

• Job Training
• Professional Development

Position Overview:

We are seeking enthusiastic and service-oriented individuals to join our customer service team. This position is ideal for applicants who want to start a career in the BPO industry. Previous call center experience is not required.

Duties and Responsibilities:

• Manage customer inquiries and requests in a professional manner
• Identify customer needs and provide appropriate solutions
• Explain products, services, policies, and procedures clearly
• Handle customer concerns while maintaining service quality
• Accurately record customer information and interactions
• Coordinate with other departments when necessary
• Follow established processes and performance standards

Minimum Qualifications:

• No previous call center experience required
• At least Senior High School graduate
• Basic computer and typing skills
• Strong listening and problem-solving abilities
• Willing to work onsite
• Willing to work in a shifting schedule
• Adaptable, dependable, and willing to learn

Training and Development:

Successful applicants will receive training to help them develop the knowledge and skills needed to perform the role effectively.

Tips

Some of our features may not work properly on your device.