CUSTOMER SERVICE ASSOCIATE – CALL CENTER

Neksjob Philippines; Tocmo; On-site; PHP 167,000 - 212,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines in Baguio is hiring a Customer Service Associate – Call Center to start a career in the BPO industry. This on-site, full-time position requires no prior experience and welcomes Senior High School graduates.

You will handle customer inquiries, identify needs, and explain products and policies while recording interactions and coordinating with other departments. Training will be provided to develop your skills.

Qualifications

• No prior call center experience required.
• At least Senior High School graduate.
• Basic computer and typing skills.
• Strong listening and problem-solving abilities.
• Willing to work onsite.
• Willing to work in a shifting schedule.
• Adaptable, dependable, and willing to learn.

Responsibilities

• Manage customer inquiries and requests in a professional manner.
• Identify customer needs and provide appropriate solutions.
• Explain products, services, policies, and procedures clearly.
• Handle customer concerns while maintaining service quality.
• Accurately record customer information and interactions.
• Coordinate with other departments when necessary.
• Follow established processes and performance standards.

Skills

Basic computer skills

Typing

Active listening

Problem solving

Willing to work onsite

Shift work

Adaptable

Education

Senior High School graduate

Job description

CUSTOMER SERVICE ASSOCIATE – CALL CENTER

On-site - Baguio No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Position Overview:

We are seeking enthusiastic and service-oriented individuals to join our customer service team. This position is ideal for applicants who want to start a career in the BPO industry. Previous call center experience is not required.

Duties and Responsibilities:

• Manage customer inquiries and requests in a professional manner
• Identify customer needs and provide appropriate solutions
• Explain products, services, policies, and procedures clearly
• Handle customer concerns while maintaining service quality
• Accurately record customer information and interactions
• Coordinate with other departments when necessary
• Follow established processes and performance standards

Minimum Qualifications:

• No previous call center experience required
• At least Senior High School graduate
• Basic computer and typing skills
• Strong listening and problem-solving abilities
• Willing to work onsite
• Willing to work in a shifting schedule
• Adaptable, dependable, and willing to learn

Training and Development:

Successful applicants will receive training to help them develop the knowledge and skills needed to perform the role effectively.

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