CUSTOMER SERVICE ASSOCIATE – CALL CENTER

Neksjob Philippines; Pampanga; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Service Associate – Call Center in Pampanga. You will handle customer inquiries, explain products and policies, and record interactions while coordinating with other departments. Training will be provided to help you perform effectively.

The role is onsite with shifting schedules. Successful candidates join a growing BPO team and can advance through performance-based incentives and recognition programs.

Qualifications

• No prior call center experience required.
• Senior High School graduate or equivalent.
• Basic computer and typing skills.
• Strong listening and problem-solving abilities.
• Willing to work onsite and in shifts.
• Adaptable, dependable and eager to learn.

Responsibilities

• Manage customer inquiries and requests in a professional manner
• Identify customer needs and provide appropriate solutions
• Explain products, services, policies, and procedures clearly
• Handle customer concerns while maintaining service quality
• Accurately record customer information and interactions
• Coordinate with other departments when necessary
• Follow established processes and performance standards

Skills

Listening

Problem solving

Adaptable

Dependable

Typing

Computer basics

Education

Senior High School graduate

Job description

CUSTOMER SERVICE ASSOCIATE – CALL CENTER

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Position Overview:

We are seeking enthusiastic and service-oriented individuals to join our customer service team. This position is ideal for applicants who want to start a career in the BPO industry. Previous call center experience is not required.

Duties and Responsibilities:

• Manage customer inquiries and requests in a professional manner
• Identify customer needs and provide appropriate solutions
• Explain products, services, policies, and procedures clearly
• Handle customer concerns while maintaining service quality
• Accurately record customer information and interactions
• Coordinate with other departments when necessary
• Follow established processes and performance standards

Minimum Qualifications:

• No previous call center experience required
• At least Senior High School graduate
• Basic computer and typing skills
• Strong listening and problem-solving abilities
• Willing to work onsite
• Willing to work in a shifting schedule
• Adaptable, dependable, and willing to learn

  Training and Development:

  Successful applicants will receive training to help them develop the knowledge and skills needed to perform the role effectively.

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