CUSTOMER SERVICE ASSOCIATE – CALL CENTER

Neksjob Philippines; Negros Occidental; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Service Associate – Call Center to join our BPO team in the Philippines. The role focuses on handling customer inquiries, providing solutions, and clearly communicating products and policies. Training will be provided; onsite work and rotating shifts are required.

Ideal for applicants starting a career in BPO, with no prior call center experience needed and a Senior High School diploma or equivalent. Strong listening and problem-solving skills are valued.

Qualifications

• No previous call center experience required.
• Senior High School graduate.
• Basic computer and typing skills.
• Willing to work onsite and in shifting schedule.
• Adaptable, dependable, and eager to learn.

Responsibilities

• Manage customer inquiries and requests in a professional manner
• Identify customer needs and provide appropriate solutions
• Explain products, services, policies, and procedures clearly
• Handle customer concerns while maintaining service quality
• Accurately record customer information and interactions
• Coordinate with other departments when necessary
• Follow established processes and performance standards

Skills

Listening skills

Problem-solving abilities

Typing skills

Basic computer skills

Education

Senior High School graduate

Job description

CUSTOMER SERVICE ASSOCIATE – CALL CENTER

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Position Overview:

We are seeking enthusiastic and service-oriented individuals to join our customer service team. This position is ideal for applicants who want to start a career in the BPO industry. Previous call center experience is not required.

Duties and Responsibilities:

• Manage customer inquiries and requests in a professional manner
• Identify customer needs and provide appropriate solutions
• Explain products, services, policies, and procedures clearly
• Handle customer concerns while maintaining service quality
• Accurately record customer information and interactions
• Coordinate with other departments when necessary
• Follow established processes and performance standards

Minimum Qualifications:

• No previous call center experience required
• At least Senior High School graduate
• Basic computer and typing skills
• Strong listening and problem-solving abilities
• Willing to work onsite
• Willing to work in a shifting schedule
• Adaptable, dependable, and willing to learn

  Training and Development:

  Successful applicants will receive training to help them develop the knowledge and skills needed to perform the role effectively.

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