Call Center Agent (Onsite)

Neksjob Philippines; Negros Occidental; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

HMO

Paid training

Career growth opportunities

Job summary

Neksjob Philippines is seeking enthusiastic Call Center Agents for our onsite team in the Philippines. You will assist customers by handling inquiries, resolving concerns, and providing accurate information via phone, email, or chat while delivering excellent service.

Ideal candidates have at least 6 months of BPO/Call Center experience, strong English communication, and a willingness to work onsite with shifting schedules, weekends, and holidays.

Qualifications

• Minimum 6 months BPO/Call Center experience preferred.
• Excellent English communication skills (written and verbal).
• Willing to work onsite and on shifting schedules, weekends and holidays.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve customer inquiries, concerns, and complaints efficiently.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and accurate customer records.
• Meet performance metrics such as quality, attendance, productivity, and customer satisfaction.
• Follow company procedures and compliance guidelines.
• Collaborate with team members and supervisors to improve customer experience.

Skills

Excellent English

Customer service

Problem solving

Typing

Education

High School graduate (Old Curriculum) / Senior High School

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training, Professional Development

Job Summary

We are looking for enthusiastic and customer-focused Call Center Agents to join our onsite team. In this role, you will assist customers by handling inquiries, resolving concerns, and providing accurate information through phone, email, or chat while delivering excellent customer service.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve customer inquiries, concerns, and complaints efficiently.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and accurate customer records.
• Meet performance metrics such as quality, attendance, productivity, and customer satisfaction.
• Follow company procedures and compliance guidelines.
• Collaborate with team members and supervisors to improve customer experience.

Qualifications

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate.
• Minimum of 6 months BPO/Call Center experience is preferred.
• Excellent English communication skills (written and verbal).
• Basic computer and typing skills.
• Strong problem-solving and customer service skills.
• Willing to work onsite.
• Willing to work on shifting schedules, weekends, and holidays.
• Competitive salary package
• Performance incentives and bonuses
• Paid training
• HMO and other company benefits
• Career growth and promotion opportunities