Customer Service Associate

JetSon Manpower Agency; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Government Mandated Benefits

Health Insurance

Job summary

A reputable recruitment agency in Muntinlupa is seeking a Customer Service Representative (CSR) to provide exceptional support to clients. The ideal candidate should have previous BPO experience and be available for shifting schedules, including holidays. Candidates with varying educational backgrounds are encouraged to apply. This role offers performance bonuses and government-mandated benefits.

Qualifications

• At least 6 months of BPO experience for college graduates.
• At least 2.5 years of BPO experience for high school or undergraduate candidates.
• Willingness to work on shifting schedules and during holidays.

Responsibilities

• Provide customer service support and meet service level requirements.
• Ensure call quality and quantitative standards are met.
• Resolve customer queries in a timely manner.

Skills

Customer service excellence

Call quality management

Problem resolution

Education

College graduates

High school or senior high school graduates

Job description

On-site - Muntinlupa | 1-3 Yrs Exp | Bachelor | Full-time

Job Description

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Qualifications

• Open to college graduates with at least 6 months of BPO experience
• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience
• Open to work at any Accenture offsite onsite
• Amenable to work on shifting schedules and during holidays if needed

Benefits

• Employee Recognition and Rewards — Performance Bonus
• Government Mandated Benefits
• Insurance Health & Wellness — HMO