Customer Service Representative

Accenture in the Philippines; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Representative to handle customer care tasks in line with the defined scope of work and service levels. The role focuses on delivering quality support and timely resolution of inquiries for clients in a fast-paced BPO environment.

The ideal candidate is an open college undergraduate or graduate with strong English communication skills, flexible to work shifting schedules, and willing to work at Accenture offsite sites in Quezon City,

Qualifications

• Open to college undergraduates and graduates with or without BPO experience.
• Willing to work on shifting schedules and holidays if needed.
• Proficient in English communication.

Responsibilities

• Provide customer service support as per scope of work and SLAs.
• Ensure call quality and meet quantitative standards.
• Resolve customer issues in a timely fashion.

Skills

Customer service

English communication

Education

College undergraduate

College graduate

Job description

Job Description:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

• Open to college undergraduates and college graduates with or without BPO experience


• Amenable to work on shifting schedules and during holidays if needed


• Good English communication skills


• Open to work at any Accenture offsite onsite: Quezon city, Mandaluyong, Taguig city

Requirements: