Customer Support Representative | Mandaluyong or Cubao Sites

Accenture; Metro Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO coverage

Bonuses and incentives

Training and certification

Paid Sick and Vacation Leaves

Job summary

Accenture is seeking a Customer Service Representative to join our Manila team. You will deliver customer service according to the scope of work and service levels, ensuring call quality and timely issue resolution.

Open to graduates or first-year college students with at least 1 year of BPO experience, you should be able to work full-time onsite in Mandaluyong (Boni) or Cubao and adapt to shifting schedules.

Qualifications

• Open to college graduates or first-year college students.
• Minimum 1 year of BPO experience.
• Willing to work full-time onsite in Mandaluyong (Boni) or Cubao.

Responsibilities

• CSR provides customer service support according to scope of work and service levels, ensuring call quality and timely resolution.

Skills

Strong communication

Adaptability

Teamwork

Education

Open to college graduates or first-year college students

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*
• Allowances, company bonuses, and performance incentives*
• Company-sponsored training, upskilling and certification*
• Paid Sick and Vacation Leaves*

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

• Open to college graduates or college undergraduates who completed at least 1st year in college
• Must have at least 1 yr BPO work experience
• Willing to work full-time onsite in either Mandaluyong (Boni) or Cubao.

• Strong communication skills
• Amenable to shifting schedules and holiday work