Customer Experience Specialist — CSR with Impact

8000 Accenture Inc Company; Quezon City; On-site; PHP 290,000 - 402,000; Full time

Job summary

Accenture is seeking a CSR to provide customer service support in Manila, Philippines. The role requires ensuring call quality and meeting service levels, with flexibility for shifting schedules and holidays as needed.

Open to undergraduates and graduates, with or without BPO experience, and to work at Accenture offsite onsite locations in Quezon City, Mandaluyong, or Taguig. Accenture offers a dynamic, global environment and opportunities to grow within a leading professional services company.

Qualifications

• Open to college undergraduates and college graduates with or without BPO experience.
• Amenable to work on shifting schedules and during holidays if needed.
• Good English communication skills.
• Open to work at any Accenture offsite onsite: Quezon city, Mandaluyong, Taguig city.

Responsibilities

• Provide customer service support according to the scope of work and service level requirements.
• Ensure call quality and quantitative standards are observed in meeting customer care needs.
• Resolve customer issues in a timely fashion.

Skills

Good English communication skills

Job description

Accenture is seeking a CSR to provide customer service support in Manila, Philippines. The role requires ensuring call quality and meeting service levels, with flexibility for shifting schedules and holidays as needed.

Open to undergraduates and graduates, with or without BPO experience, and to work at Accenture offsite onsite locations in Quezon City, Mandaluyong, or Taguig. Accenture offers a dynamic, global environment and opportunities to grow within a leading professional services company.