Customer Experience Crew - SM City Telabastagan

SM Supermalls; San Fernando; On-site; PHP 201,000 - 268,000; Full time

Job summary

SM Supermalls is hiring a Customer Experience Crew for SM City Telabastagan in San Fernando City, Pampanga. The role supports daily cinema operations and drives sales by assisting visitors and handling customer purchases.

You will usher guests, check tickets, ensure safety and comfort, and coordinate for events. This is a full-time position with a probationary period and opportunities for growth within SM.

Qualifications

• Graduate of Senior High School or have completed at least 2 years of college level.
• With good communication and customer service skills.
• Amenable to flexible schedules.
• Willing to be assigned to SM City Telabastagan.

Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Skills

Strong communication skills

Customer service oriented

Education

Senior High School

2 years college

Job description

Customer Experience Crew - SM City Telabastagan SM City Telabastagan, San Fernando City, Pampanga, Philippines 1 - 2 Years Probationary

Job Description

Group Company: SM Lifestyle, Inc.

Position description: The position supports the daily operations of SM Cinema and contributes in driving the sales through engaging visitors, assisting in selecting and handling customer purchases. Also, it is leading the customer on their way to the venue with the assurance of safety and first-class customer service experience.

Primary Responsibilities:

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Qualifications:

• Graduate of Senior High School or have completed at least 2 years of college level.
• With good communication and customer service skills.
• Amenable to flexible schedules.
• Willing to be assigned to SM City Telabastagan.

Job Snapshot

Updated Date

10-05-2026

Job ID

Jobs_4180

Hierarchy

Cinema Operations

Experience

1 - 2 Years

Employment Type

Employee Sub Type

Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.

With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.