Customer Service Assistant (Reliever)

SM Supermalls; Quezon City; On-site; PHP 167,000 - 257,000; Full time

Job summary

SM Supermalls is seeking a Reliever in full-time capacity to provide functional and administrative support to Mall Operations. The role focuses on processing permits, passes, IDs, distributing documents, and maintaining tenant records to ensure smooth mall operations.

The incumbent will deliver prompt customer service, coordinate mall activities, and uphold company policies while safeguarding confidential information. Training and talent development are encouraged to enhance performance.

Responsibilities

• Provide functional and administrative support by processing permits, passes, IDs, and distributing documents to concerned personnel.
• Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
• Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
• Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.
• Pursue continuous learning through training, career development initiatives, and participation in talent development programs.
• Basic in Risk Mitigation, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Customer Engagement, Contact Center Management, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job description

0 - 2 Years

Reliever

Full time

Job Description

Group Company: Shopping Center Management Corporation

Position description: To provide functional & administrative support to Mall Operations department, specifically but not limited to A/MM to ensure that all administrative requirements are met and properly organized.

Primary Responsibilities

• Provide functional and administrative support by processing permits, passes, IDs, and distributing documents to concerned personnel.
  Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
  Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
  Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.
  Pursue continuous learning through training, career development initiatives, and participation in talent development programs.
• Basic in Risk Mitigation, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Customer Engagement, Contact Center Management, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

About SM Supermalls

SM Supermalls is one of Southeast Asia’s largest mall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.