Mall Operations: Customer Service & Admin Specialist

SM Supermalls; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Job summary

SM Supermalls is seeking a Customer Service Assistant to provide functional and administrative support to the Mall Operations department, ensuring all administrative requirements are met and properly organized.

The role involves processing permits, IDs, distributing documents, maintaining tenant records, and delivering prompt customer service for mall activities and events. Shift schedules are required, and the position is based at SM City Telabastagan.

Qualifications

• Bachelor's degree holder.
• Customer service experience is preferred. Fresh graduates are welcome to apply.
• Amenable to shifting schedules.
• Willing to be assigned in SM City Telabastagan.

Responsibilities

• Provide functional and administrative support by processing permits, passes, IDs, and distributing documents to concerned personnel.
• Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
• Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
• Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.

Education

Bachelor's degree

Job description

SM Supermalls is seeking a Customer Service Assistant to provide functional and administrative support to the Mall Operations department, ensuring all administrative requirements are met and properly organized.

The role involves processing permits, IDs, distributing documents, maintaining tenant records, and delivering prompt customer service for mall activities and events. Shift schedules are required, and the position is based at SM City Telabastagan.