Customer Service Assistant

SM Supermalls; Antipolo; On-site; PHP 240,000 - 330,000; Full time

Job summary

SM Supermalls is seeking an administrative support professional to assist the Mall Operations department at SM City Masinag, Antipolo. You will handle permits, passes, IDs and distribute documents to concerned personnel, while maintaining tenant records and agency forms for smooth mall operations.

The role emphasizes customer service, prompt inquiry handling, and coordination of mall activities and events, with a focus on compliance, confidentiality, and ongoing development opportunities.

Qualifications

• Experience in admin support and front-line coordination is preferred.
• Ability to process permits, passes, IDs, and document distribution.
• Familiarity with maintaining records for tenant information and forms.

Responsibilities

• Provide functional and administrative support to Mall Operations.
• Process permits, passes, IDs, and distribute documents to personnel.
• Maintain accurate records of tenant information and agency forms.
• Deliver customer service and handle inquiries and mall event coordination.

Skills

Risk Mitigation

Project Management

Problem Solving

Legal & Regulatory Compliance

Customer Orientation

Customer Engagement

Contact Center Management

Complaint Management

Communication

Job description

Job Description

Group Company: Shopping Center Management Corporation

Hierarchy: SMST:

Position description: To provide functional & administrative support to Mall Operations department, specifically but not limited to A/MM to ensure that all administrative requirements are met and properly organized.

Primary Responsibilities

Provide functional and administrative support by processing permits, passes, IDs, and distributing documents to concerned personnel.
Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.
Pursue continuous learning through training, career development initiatives, and participation in talent development programs.

Key Skills

• Basic in Risk Mitigation, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Customer Engagement, Contact Center Management, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Location

SM City Masinag, Antipolo, Rizal, Philippines

Experience

0 - 1 Years

Employment Type

Full time

Company Overview

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.