Operations Assistant (Food Court)

SM Supermalls; Iloilo; On-site; PHP 360,000 - 480,000; Full time

Job summary

SM Supermalls is seeking to support the operations of its Food Court group across daily operations, sales, merchandise, and stock administration. The role will focus on tenant and customer relations, inventory control, and comprehensive administrative duties to align with company policies and laws.

The candidate will contribute to service standards, training initiatives, and overall business goals while adhering to country regulations and mall operations requirements.

Responsibilities

• Support food court operations by assisting in managing janitorial, security, and manpower services to maintain high service standards.
• Coordinate tenant relations by addressing lease and operational concerns, attending meetings, and conducting facility quality audits.
• Oversee merchandise and stock handling to ensure accurate inventory, timely distribution, and prevention of losses or breakages.
• Manage administrative tasks such as report preparation, document processing, and accurate tenant billing.
• Promote learning and growth through continuous training, skill development, and participation in talent development initiatives.

Skills

Sales Management

Risk Mitigation

Project Management

Product Management

Process Optimization

Problem Solving

Networking & Opportunity IDENT IFI C A

Legal & Regulatory Compliance

Financial Acumen

Facility & Space Optimization

Customer Orientation

Complaint Management

Communication

Results Oriented

Purpose Driven

Mindful Malasakit

Innovative

Exceptional

Job description

Job Description

Group Company: Shopping Center Management Corporation

Hierarchy: Food Court Operations

Position description:

To assist in the operations of the entire Food Court group in the areas of daily operations, sales, merchandise and stock administration, tenant and customer relations, as well as various administrative functions pertaining to operations in order to enhance the contribution of Food Court to the Mall, which support overall business goals and adhering to the policies of the Company as well as the laws, rules and regulations of the country.

Primary Responsibilities:

• Support food court operations by assisting in managing janitorial, security, and manpower services to maintain high service standards.
• Coordinate tenant relations by addressing lease and operational concerns, attending meetings, and conducting facility quality audits.
• Oversee merchandise and stock handling to ensure accurate inventory, timely distribution, and prevention of losses or breakages.
• Manage administrative tasks such as report preparation, document processing, and accurate tenant billing.
• Promote learning and growth through continuous training, skill development, and participation in talent development initiatives.

• Basic in Sales Management, Risk Mitigation, Project Management, Product management, Process Optimization, Problem Solving, Networking & Opportunity Identification, Legal & Regulatory Compliance, Financial Acumen, Facility and Space Optimization, Customer Orientation, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.