SM Supermalls Customer Service Assistant

SM Supermalls; Rosario; On-site; PHP 180,000 - 240,000; Full time

Job summary

SM Supermalls Customer Service Assistant at SM City Rosario in Cavite, Philippines assists Mall Operations by handling permits, IDs, and document distribution while delivering friendly, efficient service to tenants and visitors.

You will maintain records, support events, ensure policy compliance, and participate in training and talent programs to grow with a leading Southeast Asian retail developer.

Qualifications

• Provide functional and administrative support by processing permits, passes, IDs, and distributing documents.
• Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
• Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
• Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.
• Pursue continuous learning through training, career development initiatives, and participation in talent development programs.

Responsibilities

• Provide functional and administrative support by processing permits, passes, IDs, and distributing documents to concerned personnel.
• Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
• Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
• Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.
• Pursue continuous learning through training, career development initiatives, and participation in talent development programs.

Skills

Risk Mitigation

Project Management

Problem Solving

Legal & Regulatory Compliance

Customer Orientation

Customer Engagement

Contact Center Management

Complaint Management

Communication

Results Oriented

Purpose Driven

Mindful (Malasakit)

Innovative

Exceptional

Job description

SM Supermalls Customer Service Assistant SM City Rosario, Rosario, Cavite, Philippines 0 - 1 Years Probationary

Job Description

Group Company: Shopping Center Management Corporation

Hierarchy:SMST:

Position description: To provide functional & administrative support to Mall Operations department, specifically but not limited to A/MM to ensure that all administrative requirements are met and properly organized.

Primary Responsibilities

• Provide functional and administrative support by processing permits, passes, IDs, and distributing documents to concerned personnel.
• Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
• Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
• Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.
• Pursue continuous learning through training, career development initiatives, and participation in talent development programs.

• Basic in Risk Mitigation, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Customer Engagement, Contact Center Management, Complaint Management, Communication
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers. With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.