Customer Service & Appointment Booking Specialist

ISTA Solutions; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Health insurance

Night differential

Attendance bonus

Paid time off

Leave credits conversion

Performance appraisal

Work-life balance

Career growth

Job summary

ISTA Solutions is seeking an experienced Customer Service Representative to join our growing team in Mandaluyong, Philippines. You will handle inbound calls to book appointments, make outbound calls to confirm schedules, and provide accurate information about our products and services.

We value clear communication, problem-solving, and the ability to stay calm under pressure. The role requires onsite work and night shifts, with opportunities for learning and career growth within a supportive

Qualifications

• Minimum 6 months of BPO experience (Voice Account).
• Experience in appointment setting is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to remain calm and professional in stressful situations.
• Proficiency in using computer systems and relevant software.
• Willing to work onsite in Mandaluyong.
• Amenable to night shift.

Responsibilities

• Handle inbound calls to book appointments per customer schedule.
• Make outbound calls to confirm appointments and address concerns.
• Provide accurate information about products and services.
• Manage inquiries and resolve issues promptly.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Calm under pressure

Computer literacy

Education

1 year CSR-related experience

Tools

CRM software

Office software

Phone systems

Job description

ISTA Solutions is seeking an experienced Customer Service Representative to join our growing team in Mandaluyong, Philippines. You will handle inbound calls to book appointments, make outbound calls to confirm schedules, and provide accurate information about our products and services.

We value clear communication, problem-solving, and the ability to stay calm under pressure. The role requires onsite work and night shifts, with opportunities for learning and career growth within a supportive