Customer Experience Specialist

Our Home; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Our Home in Makati, Philippines is seeking a customer service representative to handle inbound inquiries, assist with accounts, billing, products, and services. You will provide accurate information, recommend solutions, and log interactions precisely within company systems.

Escalate complex issues when needed, and strive to maintain high customer satisfaction while meeting QA and productivity targets. This role offers a path to growth within a customer-first team in a supportive environment.

Qualifications

• Handle inbound customer inquiries professionally.
• Assist customers with account, billing, product, and service-related concerns.
• Provide accurate information and recommend appropriate solutions.
• Resolve customer issues while maintaining high customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Responsibilities

• Handle inbound customer inquiries professionally and efficiently.
• Assist customers with account, billing, product, and service-related concerns.
• Provide accurate information and recommend appropriate solutions.
• Resolve customer issues while maintaining high customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Our Home in Makati, Philippines is seeking a customer service representative to handle inbound inquiries, assist with accounts, billing, products, and services. You will provide accurate information, recommend solutions, and log interactions precisely within company systems.

Escalate complex issues when needed, and strive to maintain high customer satisfaction while meeting QA and productivity targets. This role offers a path to growth within a customer-first team in a supportive environment.