Customer Service Representative (Appointment Setting) | with 21K Signing Bonus

ISTA Personnel Solutions; Mandaluyong; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Health Insurance

Night differential

Attendance Bonus

Paid time off

Cash leave credits

Career growth

Work-life balance

Learning opportunities

Job summary

ISTA Solutions in the Philippines is seeking an experienced Customer Service Representative to join our expanding team. You will handle inbound and outbound calls to book appointments, provide product information, and resolve customer concerns, all while maintaining a courteous, professional demeanor.

The role requires at least 6 months of BPO experience (voice), willingness to work onsite in Mandaluyong, and strong communication and multitasking skills.

Qualifications

• 6 months of BPO experience (VoiceAccount)
• Excellent verbal and written communication skills
• Willing to work onsite in Mandaluyong
• amenable to night shift
• Experience in appointment setting or telemarketing is a plus

Responsibilities

• Handle inbound calls from customers to book appointments based on their preferred schedule
• Make outbound calls to confirm scheduled appointments and address customer concerns
• Provide accurate and detailed information about our products and services
• Manage customer inquiries and promptly resolve issues or concerns

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Night shift

BPO experience

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Handle inbound calls from customers to book appointments based on their preferred schedule
• Make outbound calls to confirm scheduled appointments and address any customer concerns
• Provide accurate and detailed information about our products and services
• Manage customer inquiries and promptly resolve any issues or concerns

Job Requirements:

• At least 6 months of BPO experience (Voice Account)
• Previous experience in appointment setting is a PLUS
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Ability to remain calm and professional in stressful situations
• Proficiency in using computer systems and relevant software
• Willing to work onsite in Mandaluyong
• Amenable working night shift

• Minimum 1 year of experience in a Customer Service Representative or similar role
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency in using computer systems and relevant software
• Previous experience in appointment setting or telemarketing is preferred

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives