Customer Service Representative (Appointment Setting) | with 21K Signing Bonus

ISTA Solutions; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Health insurance

Night differential

Attendance bonus

Paid time off

Leave credits conversion

Performance appraisal

Work-life balance

Career growth

Job summary

ISTA Solutions is seeking an experienced Customer Service Representative to join our growing team in Mandaluyong, Philippines. You will handle inbound calls to book appointments, make outbound calls to confirm schedules, and provide accurate information about our products and services.

We value clear communication, problem-solving, and the ability to stay calm under pressure. The role requires onsite work and night shifts, with opportunities for learning and career growth within a supportive

Qualifications

• Minimum 6 months of BPO experience (Voice Account).
• Experience in appointment setting is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to remain calm and professional in stressful situations.
• Proficiency in using computer systems and relevant software.
• Willing to work onsite in Mandaluyong.
• Amenable to night shift.

Responsibilities

• Handle inbound calls to book appointments per customer schedule.
• Make outbound calls to confirm appointments and address concerns.
• Provide accurate information about products and services.
• Manage inquiries and resolve issues promptly.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Calm under pressure

Computer literacy

Education

1 year CSR-related experience

Tools

CRM software

Office software

Phone systems

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Handle inbound calls from customers to book appointments based on their preferred schedule
• Make outbound calls to confirm scheduled appointments and address any customer concerns
• Provide accurate and detailed information about our products and services
• Manage customer inquiries and promptly resolve any issues or concerns

Job Requirements:

• At least 6 months of BPO experience (Voice Account)
• Previous experience in appointment setting is a PLUS
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Ability to remain calm and professional in stressful situations
• Proficiency in using computer systems and relevant software
• Willing to work onsite in Mandaluyong
• Amenable working night shift

Requirements

• Minimum 1 year of experience in a Customer Service Representative or similar role
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency in using computer systems and relevant software
• Previous experience in appointment setting or telemarketing is preferred

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives