Customer Service Pro: Appointment Setter & Growth Path

ISTA Solutions; Mandaluyong; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Health insurance for dependents

Night differential

Attendance bonus

Paid time off

Cash leave credits

Performance appraisal

Work-life balance

Career growth

Learning opportunities

Job summary

ISTA Solutions is seeking an experienced Customer Service Representative to join our growing team in Mandaluyong. You will handle inbound calls to book appointments, make outbound calls to confirm schedules, and provide accurate information about our products and services.

The ideal candidate has at least 6 months of BPO (Voice Account) experience, strong communication skills, and excellent problem-solving abilities. Onsite work in Mandaluyong is required and night shift availability is a must.

Qualifications

• At least 6 months of BPO experience (Voice Account).
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using computer systems and relevant software.
• Willing to work onsite in Mandaluyong and night shift.

Responsibilities

• Handle inbound calls from customers to book appointments based on their preferred schedule.
• Make outbound calls to confirm scheduled appointments and address customer concerns.
• Provide accurate and detailed information about our products and services.
• Manage customer inquiries and promptly resolve any issues or concerns.

Skills

BPO experience

Excellent verbal and written

Problem-solving

Multitasking abilities

Night shift availability

Job description

ISTA Solutions is seeking an experienced Customer Service Representative to join our growing team in Mandaluyong. You will handle inbound calls to book appointments, make outbound calls to confirm schedules, and provide accurate information about our products and services.

The ideal candidate has at least 6 months of BPO (Voice Account) experience, strong communication skills, and excellent problem-solving abilities. Onsite work in Mandaluyong is required and night shift availability is a must.