Customer Service Airline

Gratitude Philippines; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

A customer service company in Cebu City is looking for candidates to handle customer inquiries via phone, email, and chat. The ideal candidate should possess strong customer service skills, be proficient in English, and have excellent problem-solving abilities. Responsibilities include documenting interactions, resolving complaints, and collaborating with team members to exceed performance targets. High school diploma or equivalent is required. This role offers an opportunity to work in a dynamic team environment.

Qualifications

• 1-3 years of experience in customer service or related field.
• 1-3 years of experience.
• Proficient in English language.
• Strong customer service skills.
• Excellent problem solving abilities.
• Strong work ethic and organizational skills.
• Exceptional interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally.
• Provide accurate information regarding products and services.
• Document customer interactions and maintain detailed records.
• Resolve customer complaints effectively to ensure satisfaction.
• Work collaboratively with team members to meet targets.

Skills

Proficient in English Language

Strong Customer Service skills

Excellent Problem Solving abilities

Strong Work Ethic

Organizational Skills

Exceptional Interpersonal Skills

Education

High School Diploma or equivalent

Job description

Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Document customer interactions and maintain detailed records of conversations.
• Resolve customer complaints effectively and efficiently, ensuring a positive customer experience.
• Work collaboratively with team members to meet and exceed set performance targets.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years
• Skills and Competencies: Proficient in English Language
• Skills and Competencies: Strong Customer Service skills
• Skills and Competencies: Excellent Problem Solving abilities
• Qualities and Traits: Strong Work Ethic and Organizational Skills
• Qualities and Traits: Exceptional Interpersonal Skills