Customer Service Agents- with at least 6 months BPO experience

Trinity Workforce Solutions Inc; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO (Day-1)

Life Insurance

Leave/PTO Credits

Good working environment

Night Differential

Performance Bonus

Job summary

Trinity Workforce Solutions Inc is seeking a Customer Service Agent to join our team in Cebu City. The role requires at least 6 months of BPO experience, strong English communication, and the ability to handle inquiries, orders, and returns with professionalism.

You will work onsite in Cebu IT Park or Insular Bldg, Cebu City, with night differential and a competitive salary package, plus benefits such as HMO, life insurance, and PTO credits.

Qualifications

• AT LEAST 6 MONTHS BPO/CALL CENTER EXPERIENCE
• SHS Graduates/ HS Graduates/ College Undergrad/ College Graduates
• Good English Communication Skills
• Excellent communication and interpersonal skills
• Can converse well with customers
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Amenable working onsite/in the office
• Amenable working in graveyard shift/any shifting sched

Responsibilities

• Handle inbound and outbound calls and emails from customers with inquiries, complaints, or issues
• Provide accurate and timely information to customers
• Assist customers with placing orders, tracking shipments, and processing returns
• Resolve customer complaints in a timely and professional manner
• Collaborate with other departments to ensure customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Meet or exceed customer service targets and goals

Skills

BPO experience

English communication

Customer service

Interpersonal skills

Multitasking

Teamwork

Independent work

Graveyard shift

Education

SHS/HS/College background

Job description

Job Description

We are seeking a highly motivated Customer Service Agent to join our team. AT LEAST 6 MONTHS BPO EXPERIENCE! The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction.

Location: CEBU IT PARK OR INSULAR BLDG, CEBU CITY

Qualifications:

• SHS Graduates/ HS Graduates/ College Undergrad/ College Graduates

• AT LEAST 6 MONTHS BPO/CALL CENTER EXPERIENCE

• Good English Communication Skills

• Excellent communication and interpersonal skills

• Can converse well with customers

• Ability to multitask and prioritize tasks effectively

• Strong problem-solving skills

• Ability to work independently and as part of a team

• Amenable working onsite/in the office

• Amenable working in graveyard shift/any shifting sched

Perks

• Competitive Salary Package

• HMO (Day-1)

• Life Insurance

• Leave/PTO Credits

• Good working environment

• Night Differential

• Performance Bonus

Responsibilities:

• Handle inbound and outbound calls and emails from customers with inquiries, complaints, or issues

• Provide accurate and timely information to customers

• Assist customers with placing orders, tracking shipments, and processing returns

• Resolve customer complaints in a timely and professional manner

• Collaborate with other departments to ensure customer satisfaction

• Maintain accurate records of customer interactions and transactions

• Meet or exceed customer service targets and goals