Call Center Agent-No BPO Experience? No Problem! We got you!

Richbuild Industrial Sales Inc.; Philippines; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

On-the-job training

Team environment

Health benefits

Career growth

Job summary

Richbuild Industrial Sales Inc. in Central Cebu City, Cebu is seeking enthusiastic Call Center Agents for a full-time customer service role. You will handle inbound and outbound calls, provide product information, and resolve inquiries with professionalism and empathy.

No prior BPO experience is required – we provide comprehensive training and ongoing coaching to help you grow within the company. This opportunity emphasizes teamwork, growth, and a stable, full-time schedule.

Qualifications

• High school graduate or equivalent qualification.
• Strong communication and listening skills.
• Ability to learn and adapt to new technology platforms.

Responsibilities

• Answer and respond to customer inquiries via telephone in a timely and professional manner
• Provide accurate product and service information to customers
• Handle customer complaints and concerns with empathy and resolve issues effectively
• Document customer interactions and transactions accurately in the system
• Follow company scripts and procedures whilst maintaining a natural, friendly tone
• Meet call handling targets and quality standards as set by the team
• Assist with outbound calling campaigns when required
• Collaborate with team members and supervisors to improve service delivery
• Maintain confidentiality of customer information and company data

Skills

Communication skills

Multitasking

Attentive listening

Problem-solving

Education

High school diploma

Job description

About the role

is seeking enthusiastic and customer-focused Call Center Agents to join our dynamic team in Central Cebu City, Cebu. This is a full-time position designed for individuals who are passionate about delivering exceptional customer service, regardless of prior BPO or call centre experience. In this role, you will be the voice of our company, handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing product information with professionalism and enthusiasm. If you're ready to launch your career in customer service with a supportive and training-focused employer, this opportunity is perfect for you.

Key responsibilities

• Answer and respond to customer inquiries via telephone in a timely and professional manner

• Provide accurate product and service information to customers

• Handle customer complaints and concerns with empathy and resolve issues effectively

• Document customer interactions and transactions accurately in the system

• Follow company scripts and procedures whilst maintaining a natural, friendly tone

• Meet call handling targets and quality standards as set by the team

• Assist with outbound calling campaigns when required

• Collaborate with team members and supervisors to improve service delivery

• Maintain confidentiality of customer information and company data

What we're looking for

• High school graduate or equivalent qualification

• Strong communication skills with the ability to speak clearly and professionally

• Excellent listening and problem-solving abilities

• Patience and empathy when dealing with customers

• Ability to multitask and manage time effectively

• Comfortable with computer systems and learning new technology platforms

• Flexible and adaptable to changing work priorities

• Reliable attendance and punctuality

• Willingness to learn and grow in a customer service environment

• No prior BPO or call centre experience required – we provide comprehensive training to all new team members

What we offer

• Comprehensive on-the-job training programme to prepare you for success

• Supportive and collaborative team environment with experienced supervisors

• Competitive salary and performance-based incentives

• Opportunities for career growth and advancement within the company

• Health and wellness benefits package

• Full-time employment with job stability

• Professional development opportunities to enhance your skills

About us

is a customer-focused organisation committed to delivering quality products and outstanding service to our clients. We believe in investing in our people and creating an inclusive workplace where every team member can thrive. Our company values integrity, professionalism, and customer satisfaction in everything we do. We are proud to be an equal opportunities employer that welcomes candidates from all backgrounds and provides the training and support needed to succeed.