Call Center Agent (6+ Months Experience Required)

Neksjob Philippines; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary package

Performance-based incentives

Paid training

HMO and benefits

Career growth opportunities

Friendly and supportive environment

Job summary

Neksjob Philippines is looking for enthusiastic Call Center Agents to join our growing Cebu City team. If you have at least 6 months of call center experience and excellent communication skills, we’d love to hear from you!

You will handle inbound and/or outbound calls, resolve customer concerns, and document interactions in the system while meeting quality, productivity, and attendance metrics. We offer competitive salary, training, benefits, and opportunities for growth.

Qualifications

• 6 months of BPO/Call Center experience (voice or non-voice).
• Excellent English communication skills (written and verbal).
• High school graduate or College level/graduate.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve customer concerns and provide accurate information.
• Document customer interactions in the system.
• Meet quality, productivity, and attendance metrics.
• Deliver excellent customer service while maintaining company standards.

Skills

English proficiency

Communication skills

Customer service

Typing

Education

High school graduate / College level

Job description

We are looking for enthusiastic and customer-focused Call Center Agents to join our growing team. If you have at least 6 months of call center experience and excellent communication skills, we'd love to hear from you!

Qualifications

• Minimum of 6 months of BPO/Call Center experience (voice or non-voice)
• Excellent English communication skills (written and verbal)
• High school graduate (Senior High School graduates are welcome) or College level/graduate
• Strong customer service and problem-solving skills
• Willing to work on shifting schedules, weekends, and holidays
• Basic computer navigation and typing skills
• Can work in a fast-paced environment

Responsibilities

• Handle inbound and/or outbound customer calls professionally
• Resolve customer concerns and provide accurate information
• Document customer interactions in the system
• Meet quality, productivity, and attendance metrics
• Deliver excellent customer service while maintaining company standards

What We Offer

• Competitive salary package
• Performance-based incentives
• Paid training
• HMO and other benefits
• Career growth and promotion opportunities
• Friendly and supportive work environment