Call Center Agent (6+ Months Experience Required)

Neksjob Philippines; Laguna; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

HMO and other benefits

Career growth opportunities

Friendly and supportive work enviro n

Job summary

Neksjobs Philippines is seeking enthusiastic Call Center Agents with at least 6 months of BPO/call center experience to join our growing team in Laguna. The role requires excellent English communication, strong customer service and problem-solving abilities, and the capacity to work in a fast-paced environment.

Eligible candidates should be high school graduates or college level/ graduates and be willing to work on shifting schedules, including weekends and holidays.

Qualifications

• Minimum of 6 months of BPO/Call Center experience (voice or non-voice).
• Excellent English communication skills (written and verbal).
• High school graduate or College level/graduate.
• Strong customer service and problem-solving skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Basic computer navigation and typing skills.
• Can work in a fast-paced environment.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve customer concerns and provide accurate information.
• Document customer interactions in the system.
• Meet quality, productivity, and attendance metrics.
• Deliver excellent customer service while maintaining company standards.

Skills

Excellent English

Customer service

Problem solving

Typing

Fast-paced

Education

High school graduate

College level/graduate

Job description

Call Center Agent (6+ Months Experience Required)

Job Description

We are looking for enthusiastic and customer-focused Call Center Agents to join our growing team. If you have at least 6 months of call center experience and excellent communication skills, we’d love to hear from you!

Qualifications

• Minimum of 6 months of BPO/Call Center experience (voice or non-voice)
• Excellent English communication skills (written and verbal)
• High school graduate (Senior High School graduates are welcome) or College level/graduate
• Strong customer service and problem-solving skills
• Willing to work on shifting schedules, weekends, and holidays
• Basic computer navigation and typing skills
• Can work in a fast-paced environment

Responsibilities

• Handle inbound and/or outbound customer calls professionally
• Resolve customer concerns and provide accurate information
• Document customer interactions in the system
• Meet quality, productivity, and attendance metrics
• Deliver excellent customer service while maintaining company standards

What We Offer

• Competitive salary package
• Performance-based incentives
• Paid training
• HMO and other benefits
• Career growth and promotion opportunities
• Friendly and supportive work environment