Customer Service Associate

Ben Edictio; Cebu City; On-site; PHP 200,880 - 279,000; Full time

Job summary

A customer service company in Cebu City seeks a Customer Service Associate to provide quality support and resolve customer needs. Candidates should have excellent English communication skills and relevant BPO experience. This role requires flexibility for shifting schedules and holidays.

Qualifications

• Open to college graduates with at least 6 months of BPO experience.
• High school or senior high school graduates accepted with at least 2.5 years of BPO experience.
• Must be amenable to work on shifting schedules and holidays.

Responsibilities

• Provide customer service support according to service level requirements.
• Ensure call quality and quantitative standards are met.
• Resolve customer care needs in a timely fashion.

Skills

Excellent English Communication Skills

Education

College graduate or equivalent

High school or senior high school graduate with BPO experience

Job description

The Customer Service Associate will be responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Qualifications:

• Excellent English Communication Skills
• Open to college graduates with at least 6 months of BPO experience
• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience
• Amenable to work on shifting schedule and during holidays if needed
• Willing to work in Cebu City, Cebu.